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Frequently Asked Questions

Answers to any questions you may have about Rutland Hall Hotel & spa


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Dining

Do I have to book a table for Lunch or Dinner? caret-down

Weekends, special events and school holidays can be busy, therefore we’d always recommend booking in advance. Book online on the dining page of our website or contact our reception team on 01572 757 901 who will be happy to book a table for you.

Where can we eat in the locality? caret-down

On the resort, we have our ever-popular Blossoms restaurant, lounge and bar. We are proud to offer international cuisine and delectable food choices, carefully curated and crafted by our fabulous head chef. You can find our current menus on the dining page of our website. Should you prefer to eat out, our reception team will be able to help point you in the direction of nearby cafes, pubs, bars and restaurants.

Leisure

Do I have to book a session in the swimming pool? caret-down

Yes. Swimming sessions must be pre-booked and you can do this by calling our Leisure desk on 01572 757 901 (ext. 6).

Swimming sessions are booked for a one hour duration and are subject to availability.

Where’s good to go for a walk? caret-down

Our guests have direct access to Rutland Water over a stile at the edge of our grounds. This takes you directly onto the Rutland Water cycle trail which is ideal for walking and cycling around. The family trail starts at eight miles, with the full circuit clocking up 23 miles. However, if you miss out the peninsular, the route is a mere 17 miles long!

What is there to do in the area? caret-down

Rutland may be England’s smallest county, but there are many places of interest, things to do as a family or activities for a rainy-day in this historic county. Set at its heart is Rutland Water, an area of outstanding beauty, popular for cycling, fishing, bird-watching and water sports.

Read our blogs to find more ideas for local activities.

Can we hire bikes? caret-down

A five-minute drive from Rutland Hall Hotel takes you to Whitwell, one of several tourist sites around Rutland Water and a perfect place to hire cycles from… Rutland Cycling.

Can we bring our own bikes? caret-down

Yes, of course, but we can’t be responsible for their safety, so do ensure you bring sufficient bicycle locks and chains.

Can we use the leisure facilities? caret-down

Yes, guests are welcome to enjoy the leisure facilities at Rutland Hall during their stay.

What age restrictions are applied to the gym? caret-down

Under 16’s are not permitted to use the gym, with or without supervision.

Rooms, Lodges & Apartments

Do you have wi-fi in the lodges? caret-down

We are in the process of introducing high-speed wi-fi in all our self-catered accommodation, lodges and apartments.

In addition, all public areas on the resort, such as the restaurant, lounge, bar, reception and leisure areas all have wi-fi.

All hotel rooms are equipped with wi-fi.

What time is check in/check out? caret-down

Hotel bedrooms: check-in from 3pm / check-out by 10.30am – these times are applicable on all arrival and departure days.

Lodges: check-in from 4pm / check-out by 10am – these times are applicable on all arrival and departure days.

Should you require an early check-in and/or a late check-out, please call our reception team on 01572 757 901. Requests will be accommodated where possible, subject to availability. All agreed early arrival and late departure requests will be charged at an additional cost of £10 per hour, per room.

Which rooms have views of Rutland Water? caret-down

Many of our rooms have views of Rutland Water. To ensure you get a room with the view you require, contact our friendly Reservations team who will be able to advise on the best accommodation to suit your requirements. T: 01572 757 901.

Do you have accessible rooms? caret-down

We have two accessible rooms on the resort. In addition, we have buggies that can help transport visitors requiring assistance around the resort.

Do you have walk-in showers? caret-down

Only a few of our rooms are equipped with walk-in showers. If this is a specific requirement, please let us know when booking.

General

Is there help for guests to get around the resort? caret-down

Rutland Hall is set in 70 acres of rolling parkland. The accommodation is spread over the resort in three different buildings, and Blossoms restaurant is in a separate building.

The site has quite steep elevation changes. If you or a member of your party has mobility issues (or just some heavy luggage to carry), our buggy service is on hand to help.

Let our reservationists know at the time of booking that you may require buggy assistance, so we can prep and make sure the service is available as and when you require it.

Do you allow dogs? caret-down

Yes we do. With space to play, beautiful grounds to explore and long countryside walks, Rutland Hall Hotel is the perfect retreat for your four-legged friends. Canine companions are welcome within select accommodation, the grounds and outside terrace.

Our dog guests are charged at £25 per dog, per night in hotel rooms, and £10 per dog, per night in our self-catering accommodation.

What are the bus times into Oakham and Stamford? caret-down

Centrebus operate a No.9 bus service between Oakham and Stamford.

The nearest stop to Rutland Hall Hotel is Whitwell, which is approximately four miles from the hotel.

Visit centrebus for the most up-to-date service and timetable information.

Alternatively, please contact reception for a copy of the map and for information surrounding bus access.

How can I book a taxi? caret-down

Please speak to a member of our team on 01572 757 901 or email reception@rutlandhall.co.uk who will be delighted to assist you with making travel arrangements.

How do I access Rutland Water? caret-down

Rutland Water can be accessed directly from the hotel grounds. For guests who are on foot, there is a stile that leads directly onto the footpath surrounding Rutland Water. If you have bikes, the best access is to exit the hotel site via the main entrance and a right turn will take you straight onto the trail, less than 100m from the hotel entrance.

If you are driving, make your way around the water and you will find various, well sign posted, access points to Rutland Water. Visit the Discover Rutland website for everything you need to know.

Do you have lifts? caret-down

Both bedroom blocks have a lift, however, there is no lift in the main house. Should you require any assistance with your luggage or prefer to have your stay in a ground floor room, please advise us at the time of booking.

Do you have a private room so I can take a zoom call during my stay? caret-down

Should you require a private room for a meeting or phone call, please speak to member of our team on 01572 757 901 or email reception@rutlandhall.co.uk to book one of our meeting or hotel rooms.

Alternatively, you are welcome to make use of our public area facilities such as the lounge area in reception or our hotel bar.