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Cancellation Policy

Flexible Rates: Please note that we take a 30% non refundable deposit at the time of booking however we allow the reservation to be moved to a different date free of charge as long as it is amended 72 hours prior to arrival.  Any cancellations from within 72 hours of arrival will incur the cost of the accommodation for the first night. The remaining balance will be taken at check in.

Advanced Purchase Rates: Please note that these types of reservations are non refundable and non transferable. Full prepayment is required for the duration of the stay; and will be charged from the credit/debit card between the time of booking and the day of arrival.

We will continue to follow the Government guidelines closely in relation to the pandemic; and would potentially offer a change of date or refund depending on the guidance at the time.

Arrival at the Hotel 

A pre-authorisation of a debit or credit card will be taken on arrival to cover any damage in the room, including breakage, evidence of smoking and removal of anything belonging to the hotel.

Dinner Reservations 

Reservations for dinner should be made at your earliest convenience to avoid disappointment. Weekends at Rutland Hall Hotel can be very popular and so we would be happy to make a reservation for you.  This will also apply if you are staying with us on a Dinner, Bed and Breakfast package as it is always nice to anticipate your needs. (There is an allowance of £24.50 per adult when staying as guests on a DBB package).

Leisure Facilities 

During your stay you will also have full use of our extensive leisure facilities. 

* The swimming pool becomes very busy during school breaks. To avoid any disappointment, we therefore recommend you book early to avoid any disappointment. 

Spa Treatments  

Spa treatments are also available subject to availability; we would certainly advise booking these in advance by telephoning 01572 771313.  Our Spa is closed on Sundays and Mondays.

Whilst resident with us, please be aware that all our hotel accommodation and restaurants are non-smoking.

We look forward to welcoming you as our guests.  Should you have any queries regarding your stay, please do not hesitate to contact us.