Cancellation policy
Flexible Rates: Bookings have a 48-hour cancellation period. No charge will be incurred if the booking is cancelled before 3pm, two days prior to arrival. If cancelled within this time, or not arrived, the full amount of the stay will be charged. The card on file will be charged 1-2 days prior to arrival for your stay. Any extras must be paid on departure.
Advanced Purchase Rates: Please note that these types of reservations are non refundable and non transferable. Full pre-payment is required for the duration of the stay; and will be charged from the credit/debit card between the time of booking and the day of arrival.
During your stay
While you are with us on the resort, rest assured that we do not accrue room charges, which ensures you won’t encounter any unexpected bills. Instead, any spend you make on site, for example in Blossoms restaurant & bar, will require payment at the time of purchase.
Dinner reservations
Reservations for dinner should be made at your earliest convenience to avoid disappointment. Weekends at Rutland Hall Hotel can be very popular and so we would be delighted to make a reservation for you. This also applies if you are staying with us on a Dinner, Bed and Breakfast (DBB) package. (There is an allowance of £35 per adult when staying as guests on a DBB package).
Leisure facilities
During your stay you have full use of our leisure facilities.
In the swimming pool, a ratio of 1 adult to 2 capable swimming children is maximum. Children under 8 must be accompanied by a swimming adult at all times. Children under 14 must be accompanied by an adult in the pool area at all times. Non-swimmers must be accompanied 1:1 with an adult at all times.
* The swimming pool gets very busy, particularly during school holidays. To avoid any disappointment, we recommend you book early.
Email sign up offers
NEW sign ups only are entered into our monthly ‘sign up’ competition which will be drawn at the end of each month. Winners will be notified by email and must take their prize (an overnight stay in an Executive room with a water view) within 3 months of their name being drawn. There is no cash value or alternative method of claiming the prize. Prize is non-transferable, and subject to availability. Winners will be entitled to a £35 food allowance per person (maximum of two) for dinner in Blossoms restaurant. Valid for stays Sunday – Friday.
15% discount offer – Blossoms restaurant
The printed 15% discount voucher for Blossoms is redeemable for tables booked between Monday and Thursday. Maximum party size of six guests. This offer cannot be used in conjunction with any other offer, meal allowance or on special occasions such as Father’s Day etc. In addition, your data may be captured during this campaign but will never be shared with any third party. See our privacy policy for more details.
20% discount offer
The printed 20% discount voucher for Blossoms is redeemable for tables booked between 2 January 2024 and 31 March 2024 inclusive. Maximum party size of six guests. This offer cannot be used in conjunction with any other offer, or on special occasions such as Valentine’s Day, Mother’s Day etc. In addition, your data may be captured during this campaign but will never be shared with any third party. See our privacy policy for more details.
Special offers
The following terms apply to any special offers appearing on our website:
*Free Afternoon Tea – this applies to individuals in your booking party and can only be claimed once.
*Free breakfast – this offer applies to individuals in your booking party and is available each day of your stay.
Whilst resident with us, please be aware that all our hotel accommodation and restaurants are non-smoking. Should you have any queries regarding your stay, please do not hesitate to contact us.
We look forward to giving you a warm welcome to Rutland Hall Hotel.