At Rutland Hall Hotel we promise to protect your privacy by both this privacy policy and your rights under the Data Protection Act. This policy explains why we request personal information, how you can give or refuse your consent, what information we request, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you.
Personal information
We do not use this website to collect any personal information about you unless you provide it voluntarily by registering to receive communications from us. Personal information includes your name, phone number, e-mail address or any other information that might reasonably be used to identify you individually.
If you do provide us with personal information, we may use it to contact you about our products and services. We will not sell your name, address or phone number to any other third party.
Your personal information will be collected and stored by Rutland Hall Hotel or its service providers, with your consent for the following purposes:
- To directly provide the information or services you have requested.
- To enable third parties to process and manage your information to enable us to provide the information or services you have requested.
- For security, administrative and legal purposes.
- To update and enhance the website and the services provided.
In such cases where Rutland Hall Hotel asks you for personal information, it will be kept secure and confidential. We will inform you of how we intend to use the information and we will ask for your explicit consent. According to the contact details provided by yourself, we will provide the services you have requested by email or telephone. For instance, if you do not wish us to contact you by telephone, then you do not need to give us your number. However, if you do not give us your telephone number we may not be able to call you back.
Who else may see my personal information?
Rutland Hall Hotel and our agents will not share your personal information with any other company unless you give us explicit consent to do so.
Any links to other websites are for your convenience, and should not be taken as endorsement by Rutland Hall Hotel.
We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders.
Email communications opt in and opt out.
Rutland Hall Hotel may contact you by email after you register to ‘Opt In’opt in’ with information that we think you will find useful, including announcements about special offers and events. It is our policy to send such emails only to customers who explicitly give us permission to do so. In every such email message which is managed through MailChimp you will have the option to unsubscribe at any time.
The right of access
You can request a copy of the personal information we hold about you by emailing us: info@rutlandhall.co.uk
We will provide this information to you electronically, free of charge, within one month as stipulated by the GDPR. For subsequent requests we may charge a reasonable fee to cover administration costs.
The right to rectification
If you wish us to update details we may hold about you for any reason then please contact us on info@rutlandhall.co.uk and we will make the required changes within one month.
The right to erasure (the right to be forgotten)
You may wish us to remove all information held about you from our systems, you are entitled to do so and may request this by contacting us on info@rutlandhall.co.uk we will respond to your request within one month.
You may also unsubscribe from receiving our email newsletters at any time by using the ‘unsubscribe’ link in the footer of our newsletter emails.
The right to restrict processing
You may wish to ask us to store your information but not to contact you. If this is the case you can request it by contacting us on info@rutlandhall.co.uk we will respond to your request within one month.
Your right to data portability
There may be an occasion where you require the data we hold about you to be ported to another supplier, this can be done via a CSV file if required, free of charge and will be provided without undue delay but within one month.
Your right to object
You have the right to object to your data being processed for legitimate interests including profiling, direct marketing or for purposes of scientific/historical research and statistics. Your right to object will be reviewed on a case by case basis, following the guidelines set out by the GDPR. To object, please contact us on: info@rutlandhall.co.uk
In brief:
- We collect anonymous statistics about site visits, such as which pages were viewed.
- That data is used to help improve our website, and does not personally identify you.
- We take care to keep any information you send us, such as through our forms, safe.
- We do not request or store any payment details.
- We do not sell or share any data we receive with anyone.
- This website is not supported by advertising.
- Our social sharing tools do not track you on behalf of their respective services.
- We collect subscribers for our email newsletter in accordance with anti-spam guidelines.
- You can unsubscribe instantly from our email newsletter at any time.
- If you want more detail, read on.
Measuring visits
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your device. All of that information is anonymous – so we don’t know who you are.
The information we collect helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
You can learn more about Google Analytics or opt out across all websites if you wish.
Videos
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Social sharing
We use social sharing buttons based on the on-page sharing buttons. Unlike the sharing tools provided by sites like Facebook, these don’t slow down the page load by requesting multiple files and they don’t track you as you browse the web.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit aboutcookies.org or allaboutcookies.org.
We are required by law to display a cookie notice when you visit our website. By using our website, you will be deemed to have accepted this privacy policy. You can dismiss the notice at any time. The table below explains the cookies we use and why.
| Cookie | Name | Purpose |
|---|---|---|
| Google Analytics | _utma | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
| Privacy Policy | _utmb | |
| _utmc | ||
| _utmz | ||
| YouTube cookies | We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. | |
| Embedding Videos | ||
| Information | ||
| www.rutlandhall.co.uk | visited | Records that you have visited the site before, so we can optimise the initial page load. |
| www.rutlandhall.co.uk | cookies_accepted | Records that you have dismissed the cookie notice so we do not show it to you again. |
Content blocking
While you are free to block cookies or other content (such as JavaScript or fonts) using either your browser’s preferences or an additional tool, we do not guarantee that the website will look or behave as intended if you do. If you use a content blocker tool, please consider adding this website to your whitelist.
Updates to this Policy
We may update this privacy policy from time-to-time, as technologies or our legal obligations change. You can always check this page for the latest version. If you have any questions about this privacy policy please feel free to contact? us.?
Contact
If you would like to get in touch with us, please contact
By Email: info@rutlandhall.co.uk
By Post: The General Manager, Rutland Hall Hotel & Spa, Nr Oakham, Rutland, LE15 8AB
By Phone: 01572 757901