Cancellation policy
Flexible Rates: Bookings have a 48-hour cancellation period. No charge will be incurred if the booking is cancelled before 3pm, two days prior to arrival. If cancelled within this time, or not arrived, the full amount of the stay will be charged. The card on file will be charged 1-2 days prior to arrival for your stay. Any extras must be paid on departure.
Advanced Purchase Rates: Please note that these types of reservations are non refundable and non transferable. Full pre-payment is required for the duration of the stay; and will be charged from the credit/debit card between the time of booking and the day of arrival.
During your stay
While you are with us on the resort, rest assured that we do not accrue room charges, which ensures you won’t encounter any unexpected bills. Instead, any spend you make on site, for example in Blossoms restaurant & bar, will require payment at the time of purchase.
Dinner reservations
Reservations for dinner should be made at your earliest convenience to avoid disappointment. Weekends at Rutland Hall Hotel can be very popular and so we would be delighted to make a reservation for you. This also applies if you are staying with us on a Dinner, Bed and Breakfast (DBB) package. (There is an allowance of £35 per adult when staying as guests on a DBB package).
Leisure facilities
During your stay you have full use of our leisure facilities.
Please note the swimming pool is currently closed for major refurbishment works.
Email sign up offers
NEW sign ups only are entered into our ‘sign up’ competition which will be drawn regularly. Winners will be notified by email and must take their prize (an overnight stay in an Executive room with a water view) within 3 months of their name being drawn. There is no cash value or alternative method of claiming the prize. Prize is non-transferable, and subject to availability. Winners will be entitled to a £35 food allowance per person (maximum of two) for dinner in Blossoms restaurant. Valid for stays Sunday – Friday.
Printed adverts
Please note, all printed adverts offering a % off are valid for up to three months after the date of publication. For dining, pre-booking is required and is subject to availability. Maximum of six guests in any group booking.
Special offers
The following terms apply to any special offers appearing on our website:
*Free Afternoon Tea – this applies to individuals in your booking party and can only be claimed once.
*Free breakfast – this offer applies to individuals in your booking party and is available each day of your stay.
Whilst resident with us, please be aware that all our hotel accommodation and restaurants are non-smoking.
Should you have any queries regarding your stay, please do not hesitate to contact us.
We look forward to giving you a warm welcome to Rutland Hall Hotel.
